Release of Information Associate Lead

Company Name:  Capital Health
Job Title: Release of Information Associate Lead
Work Setting: Pennington, NJ
Job Type: Full Time

Job Description: The Release of Information Associate Lead ensures all Release of Information staff safeguard and protect the patient’s rights to privacy and all record requests and releases are in compliance with hospital policy; Oversees and provides expertise to the release of information area by performing quality monitoring and staff education; Leverages staff expertise in usage of multiple hospital EMR's to coordinate accurate response for medical record requests in accordance with all state and federal regulatory requirements and guidelines.


Duties and Responsibilities:

  • Professionally represents Capital Health Mission Statement by answering phones and greeting in person medical record requestors promptly and courteously.  Answers questions related to release of information both in person and over the phone.  Uses various hospital systems to search patient information to complete medical record requests.
  • Coordinates workflow within the release of information area to assure appropriate and accurate prioritization and fulfillment of release of information requests. Communicates with other medical facilities and Capital Health departments to assure that information is received as soon as possible by requesting facility or department within Capital Health.
  • Assures the quality of work performance in the release of information from the HIM department to successfully release a complete and accurate medical record, as needed for but not limited to, patient care at Capital Health and all other medical facilities. Gathers data from several systems simultaneously and assure that all are delivered together to requestor timely and accurately.
  • Gathers a "complete" record using multiple EMR systems, offsite storage, outpatient EMR's and hard copy.
  • Responds to Risk Management medical record requests timely and accurately. Electronically tracks all charts located in our risk lock-up area and updates database as necessary. Communicates regularly with Risk Management staff to assure requests are completed within strict timelines according to their legal requirements.
  • Assists HIM management to fulfill all time-sensitive chart audits and requests for information.
  • Compiles data electronically using various fax logs to communicate with management on changing numbers of charts requests for a specific period of time.
  • Assists management in coordination of workflow within release of information area. Assists HIM management with invoicing of services.
  • Promotes quality improvement, staff and patient safety by validating requests for records and ensuring that accurate records are released as requested and adhering to minimum necessary standard.
  • Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of our organizational policies.
  • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows through as promised; and being proactive in identifying requestor concerns or problems. Helps resolve customer service matters in a polite manner.
  • In compliance with hospital policy regarding faxing, faxing software is used whenever possible to reduce the risk of dialing errors. All personnel must use the HIM department fax cover sheet with every fax transmission.

Required Qualifications

  • High School Diploma or equivalency. Knowledge of all state and federal release of information regulatory requirements.
  • Three years of previous experience in release of information.
  • Proficient knowledge of all state and federal regulatory requirements. Proficient use of multiple disparate EMR systems.
  • Proficient skills in Word, Excel and email required.

Preferred Qualifications

  • RHIT or RHIA preferred.  Bilingual preferred.

Instructions for Resume Submission:  To apply for the position of Release of Information Associate Lead, visit